Question 1

For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Accepted Answer

A) True 
 B)False

Question 2

Filtering is less likely to occur in ________ organizations.

Accepted Answer

A)  flatter
B)  narrow
C)  hierarchical
D)  large
E)  authoritarianF) A) and E)
G) A) and C)

Question 3

Discuss the concept of media richness,along with the relative richness of various communication channels.

Accepted Answer

The amount of information a medium conve...

Question 4

A machine that Jesse works on has ceased to function.Even though his manager would be able to help him,Jesse fears informing his manager and decides to solve the problem himself-with disastrous results.Jesse's act illustrates a common organizational communication problem referred to as

Accepted Answer

A)  grapevine.
B)  reflection.
C)  boundaryless organization.
D)  filtering.
E)  information overload.F) All of the above
G) C) and E)

Question 5

Explain the features of a boundaryless organization.Give an example.

Accepted Answer

Student answers and examples will vary b...

Question 6

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.

Accepted Answer

A) True 
 B)False

Question 7

Define communication.Explain the basic communication process.

Accepted Answer

Communication is the transmission of inf...

Question 8

Millennials (people born in the 1980s or later) tend to ignore voice mail and infrequently check e-mail because they

Accepted Answer

A)  are not comfortable with such forms of communication.
B)  expect such messages to be mostly spam.
C)  do not know how to prioritize their time.
D)  are more accustomed to face-to-face communication.
E)  regard such forms of communication as overly hierarchical.F) C) and D)
G) B) and E)

Question 9

Effective coaching requires

Accepted Answer

A)  persuasiveness,teaching,and discipline.
B)  expert knowledge,clarity,and discipline.
C)  honesty,calmness,and supportiveness.
D)  sincerity,expert knowledge,and discipline.
E)  honesty,teaching,and persuasiveness.F) All of the above
G) C) and D)

Question 10

Elaine has heard a disturbing rumor from Tori,who heard it from Chantelle.Supposedly,Colleen,an entry-level administrative worker,was working late when the company president came by her desk and asked her out for a drink.She declined politely and would have let the matter go if he had not proceeded to start massaging her shoulders,at which point she left quickly.As a member of top management,Elaine knows the company president well,and from her experience,he seems to be a happily married man who in any case would never do something so unprofessional and inappropriate.Given her role in the company,Elaine should

Accepted Answer

A)  go straight to the company president,inform him of the story that is going around,and be prepared to take any action he deems appropriate.
B)  talk to Colleen first,and if she confirms the story,go to the company president;but if she denies it,then Elaine should talk to each of the people who spread the rumor.
C)  arrange a round-table discussion with Tori,Chantelle,and Colleen,so as to find out who said what to whom and where the story originated.
D)  do nothing,since she knows the company president to be a church-going family man who could not conceivably do anything so inappropriate.
E)  arrange a meeting with the company president to discuss the organizational sexual harassment policy,then use this as an opportunity to talk about the rumor.F) A) and B)
G) A) and C)

Question 11

The type of communication that is both preplanned and flows downward,upward,and horizontally is ________ communication.

Accepted Answer

A)  informal
B)  freeform
C)  informative
D)  formative
E)  formalF) B) and D)
G) A) and B)

Question 12

A disadvantage of oral communication is that it

Accepted Answer

A)  is difficult to sense the sender's sincerity.
B)  is not very persuasive.
C)  can lead to spontaneous,ill-considered statements.
D)  is more expensive than written communication.
E)  does not enable the sender to receive feedback.F) B) and D)
G) None of the above

Question 13

Particularly in complex environments,in which decisions in one unit affect another,information must be shared.The need for ________ communication is similar to the need for integration.

Accepted Answer

A)  vertical
B)  horizontal
C)  downward
D)  upward
E)  semanticF) A) and E)
G) C) and D)

Question 14

An example of one-way communication is a(n)

Accepted Answer

A)  telephone conversation.
B)  videoconference.
C)  announcement on a bulletin board.
D)  exchange of e-mails.
E)  request for answers.F) B) and C)
G) D) and E)

Question 15

Straight talk is the norm in communication among top-level managers.

Accepted Answer

A) True 
 B)False

Question 16

During her performance review,Kendra's manager listened to her goals for her career and then repeated them back to her.This is an example of the listening skill known as

Accepted Answer

A)  decoding.
B)  encoding.
C)  transmission.
D)  reflection.
E)  filtering.F) C) and E)
G) All of the above

Question 17

In order for two-way communication to occur,the receiver must

Accepted Answer

A)  have the ability to provide feedback,whether or not they actually do so.
B)  be willing to provide feedback,though the sender does not have to listen.
C)  provide feedback,and the sender must be receptive to the feedback.
D)  assume the responsibility of interpreting the message.
E)  also play the role of sender in another communication exchange.F) C) and D)
G) B) and E)

Question 18

The term reflection,as it relates to listening skills,refers to a technique that involves

Accepted Answer

A)  telling the other person what you believe he or she should have said.
B)  placing a greater emphasis on talking than listening.
C)  highly effective one-way communication.
D)  stating back to the other person what you think he or she is saying.
E)  filtering the message to hear what you want to hear.F) B) and C)
G) All of the above

Question 19

Scenario A.Ramon,a district manager at Great American Foods Inc. ,had posted the date of his team meeting on the company blog.On the day of the meeting,Ramon called the sales managers into his office,where he inquired about the status of each one's work.While the managers were giving their reports,Ramon received a call.Though he decided not to answer it,the ringing of the phone interrupted the meeting.As a result,a manager had to repeat what he had said.
-After deciding when his team would be meeting,Ramon posted the information on the company blog.This is an example of ________ communication.

Accepted Answer

A)  horizontal
B)  upward
C)  intrapersonal
D)  one-way
E)  nonverbalF) B) and E)
G) A) and B)

Question 20

The three principal communication channels are

Accepted Answer

A)  oral,written,and syntactic.
B)  face-to-face,horizontal,and electronic.
C)  face-to-face,written,and electronic.
D)  oral,horizontal,and syntactic.
E)  oral,written,and electronic.F) A) and E)
G) A) and B)

Exam 15: Communicating

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.

Correct Answer
verified

A machine that Jesse works on has ceased to function.Even though his manager would be able to help him,Jesse fears informing his manager and decides to solve the problem himself-with disastrous results.Jesse's act illustrates a common organizational communication problem referred to as

Correct Answer
verified

A disadvantage of oral communication is that it

Correct Answer
verified

Straight talk is the norm in communication among top-level managers.

Correct Answer
verified

Millennials (people born in the 1980s or later) tend to ignore voice mail and infrequently check e-mail because they

Correct Answer
verified

The type of communication that is both preplanned and flows downward,upward,and horizontally is ________ communication.

Correct Answer
verified

Effective coaching requires

Correct Answer
verified

The term reflection,as it relates to listening skills,refers to a technique that involves

Correct Answer
verified

Discuss the concept of media richness,along with the relative richness of various communication channels.

Correct Answer
verified
The amount of information a medium conve...
View Answer

Correct Answer
verified

For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Correct Answer
verified

Filtering is less likely to occur in ________ organizations.

Correct Answer
verified

Define communication.Explain the basic communication process.

Correct Answer
verified
Communication is the transmission of inf...
View Answer

Correct Answer
verified

In order for two-way communication to occur,the receiver must

Correct Answer
verified

Explain the features of a boundaryless organization.Give an example.

Correct Answer
verified
Student answers and examples will vary b...
View Answer

An example of one-way communication is a(n)

Correct Answer
verified

Particularly in complex environments,in which decisions in one unit affect another,information must be shared.The need for ________ communication is similar to the need for integration.

Correct Answer
verified

The three principal communication channels are

Correct Answer
verified

During her performance review,Kendra's manager listened to her goals for her career and then repeated them back to her.This is an example of the listening skill known as

Correct Answer
verified

Exam 15: Communicating

A disadvantage of electronic communication is the difficulty of solving complex problems that require more extended interaction.

Correct AnswerverifiedShow Answer

A machine that Jesse works on has ceased to function.Even though his manager would be able to help him,Jesse fears informing his manager and decides to solve the problem himself-with disastrous results.Jesse's act illustrates a common organizational communication problem referred to as

Correct AnswerverifiedShow Answer

A disadvantage of oral communication is that it

Correct AnswerverifiedShow Answer

Straight talk is the norm in communication among top-level managers.

Correct AnswerverifiedShow Answer

Millennials (people born in the 1980s or later) tend to ignore voice mail and infrequently check e-mail because they

Correct AnswerverifiedShow Answer

The type of communication that is both preplanned and flows downward,upward,and horizontally is ________ communication.

Correct AnswerverifiedShow Answer

Effective coaching requires

Correct AnswerverifiedShow Answer

The term reflection,as it relates to listening skills,refers to a technique that involves

Correct AnswerverifiedShow Answer

Discuss the concept of media richness,along with the relative richness of various communication channels.

Correct AnswerverifiedThe amount of information a medium conve...View AnswerShow Answer

Correct AnswerverifiedShow Answer

For managers,listening is critical,and failure to listen not only causes managers to miss good ideas but can even drive employees away.

Correct AnswerverifiedShow Answer

Filtering is less likely to occur in ________ organizations.

Correct AnswerverifiedShow Answer

Define communication.Explain the basic communication process.

Correct AnswerverifiedCommunication is the transmission of inf...View AnswerShow Answer

Correct AnswerverifiedShow Answer

In order for two-way communication to occur,the receiver must

Correct AnswerverifiedShow Answer

Explain the features of a boundaryless organization.Give an example.

Correct AnswerverifiedStudent answers and examples will vary b...View AnswerShow Answer

An example of one-way communication is a(n)

Correct AnswerverifiedShow Answer

Particularly in complex environments,in which decisions in one unit affect another,information must be shared.The need for ________ communication is similar to the need for integration.

Correct AnswerverifiedShow Answer

The three principal communication channels are

Correct AnswerverifiedShow Answer

During her performance review,Kendra's manager listened to her goals for her career and then repeated them back to her.This is an example of the listening skill known as

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
The amount of information a medium conve...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Communication is the transmission of inf...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers and examples will vary b...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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