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Exam 10: Knowledge Management

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Question 21

Multiple Choice

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Which of the following is a technique to document and measure flows of information among individuals,workgroups,organizations,computers,Web sites,and other information sources?

A) Decision consequence analysis
B) Horizontal integration
C) Social network analysis
D) Vertical integration

E) All of the above
F) B) and D)

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Question 22

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Which of the following enables employees to deliver valuable results more quickly,improve their productivity,and get products and new ideas to market faster?

A) Adhering to time-tested methods and concepts
B) Preventing the dissemination of explicit knowledge
C) Avoiding collaboration among contractors,suppliers,and other business partners
D) Sharing experience and expertise of employees across an organization

E) B) and C)
F) C) and D)

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Question 23

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_____ is the application of search technology to find information within an organization.

Which of the following is true of metadata?

Employees facing new challenges can get help from coworkers in other parts of an organization whom they have never met to avoid time-consuming "reinvention of the wheel."

Business rule management system (BRMS)refers to any process in which electronic data is sought,located,secured,and searched with the intent of using it as evidence in a civil or criminal legal case.

Describe the components of a business rule management system.

Which of the following statements is true of tacit knowledge?

Which of the following is an example of joint problem solving?

The properties of a message and of its author on Facebook are examples of _____.

_____ has many knowledge management applications,ranging from mapping knowledge flows and identifying knowledge gaps within organizations to helping establish collaborative networks.

_____ is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

Encouraging the free flow of ideas among employees,contractors,suppliers,and other business partners can lead to a(n) _____.

Apex Healthcare,a Malaysian health insurance service provider for Demitri Care and Facilities,checks and verifies the insurance coverage of the patients who visit the healthcare.The patient data is provided to Apex Healthcare via invoices such as contract type,service submitted,insured party,and billing amount.The company has planned to replace manual processes with automatic reconciliation.Automation of its manual processes will allow Apex Healthcare to maintain its level of service with no increase in staff even though the number of its customers has tripled over a course of three years.Identify the system that will help the company achieve its goal.

_____ refers to any process in which electronic data is sought,located,secured,and searched with the intent of using it as evidence in a civil or criminal legal case.

Seisms Inc.,a locomotive engine manufacturing company,has forty-two branches across North America.The company's manpower exceeds 1800 and it plans to expand the geographic distribution of its sales force and product lines to Asia.Maintaining the rules needed for effective and efficient territory assignment and sales-lead distribution is a significant challenge for the company.Which of the following would be the best solution for Seisms to undertake faster implementation of the changes to its sales division?

Bob,a medical graduate,works as an apprentice under a chief orthopedist and gains knowledge on various orthopedic disorders and the ways to cure them.This is an example of _____.

Which of the following processes can be used to capture tacit knowledge?

Which of the following is an example of tacit knowledge?

What is a community of practice?