Question 1

In the forced-distribution method of performance measurement,managers rank employees in their group from the highest performer to the poorest performer.

Accepted Answer

A) True 
 B)False

Question 2

If different raters make different kinds of _____ errors,scores by these raters cannot be compared.

Accepted Answer

A)   similarity
B)   distributional
C)   contrast
D)   halo
E)   hornsF) A) and B)
G) All of the above

Question 3

Which approach to performance feedback is generally most effective?

Accepted Answer

A)   Problem-solving
B)   Tell-and-sell
C)   Tell-and-listen
D)   Tell-and-train
E)   Listen-and-sellF) C) and D)
G) A) and E)

Question 4

Which of the following is true about the paired-comparison method of measuring employee performance?

Accepted Answer

A)   It is time consuming if a group has more than a handful of employees.
B)   It is also known as the alternation ranking method.
C)   It rates everyone favorably or near the center of the scale.
D)   It assigns a certain percentage of employees to each category in a set of categories.
E)   It requires managers to rank employees in their group from the highest performer to the poorest performer.F) B) and C)
G) B) and D)

Question 5

The distributional error that occurs when the reviewer rates everyone near the top of a rating scale is known as _____.

Accepted Answer

A)   contrast error
B)   strictness
C)   halo error
D)   horns error
E)   leniencyF) C) and E)
G) A) and E)

Question 6

Which of the following criteria for determining the effectiveness of a performance management system is concerned with maximizing the overlap between actual job performance and job performance measure?

Accepted Answer

A)   Reliability
B)   Acceptability
C)   Specificity
D)   Validity
E)   DependabilityF) D) and E)
G) C) and E)

Question 7

How does a manager motivate an employee who lacks the ability to perform?

Accepted Answer

A)   Demonstrate that the employee is being paid fairly and adequately.
B)   Restructure the job so that the employee can handle it.
C)   Refer the employee to a counselor for stress management.
D)   Direct the employee's attention to the problem by withholding rewards.
E)   Link rewards to performance outcomes.F) C) and D)
G) D) and E)

Question 8

Subordinates are the most-used source of performance information.

Accepted Answer

A) True 
 B)False

Question 9

In terms of measuring performance,a major advantage of rankings is that they are often linked to the organization's goals.

Accepted Answer

A) True 
 B)False

Question 10

Which rater error makes it difficult to distinguish among employees rated by the same rater because the rater tends to use only one part of the rating scale?

Accepted Answer

A)   Contrast error
B)   Distributional error
C)   Halo error
D)   Error based on similarity
E)   Horns errorF) B) and D)
G) A) and E)

Question 11

Raters should use only one part of a rating scale to avoid distributional errors from occurring.

Accepted Answer

A) True 
 B)False

Question 12

In the case of performance appraisal,_____ refers to whether the appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Accepted Answer

A)   acceptability
B)   specificity
C)   reliability
D)   dependability
E)   validityF) All of the above
G) A) and D)

Question 13

Which of the following is true of management by objectives (MBO) ?

Accepted Answer

A)   Goals are generally nonspecific.
B)   Goals are typically subjective.
C)   Goals are easy to achieve.
D)   Feedback is given only during the appraisal period.
E)   Managers and their employees work together to set the goals.F) A) and C)
G) A) and D)

Question 14

To meet which of the following broad purposes do organizations establish performance management systems?

Accepted Answer

A)   Systematic
B)   Rational
C)   Investigative
D)   Strategic
E)   AnalyticalF) B) and E)
G) A) and B)

Question 15

What is a calibration meeting?

Accepted Answer

Political behavior occurs in every organ...

Question 16

Discuss different ways to improve a performance feedback session.

Accepted Answer

Possible answers include:
(1)Managers ca...

Question 17

The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.

Accepted Answer

A)   behaviorally anchored rating scale
B)   mixed-standard scale
C)   behavioral observation scale
D)   graphic rating scale
E)   forced distribution scaleF) A) and C)
G) A) and D)

Question 18

The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.

Accepted Answer

A)   behaviorally anchored rating scale
B)   mixed-standard scale
C)   behavioral observation scale
D)   graphic rating scale
E)   forced distribution scaleF) A) and B)
G) B) and C)

Question 19

Define types of rating errors,and explain how to minimize them.

Accepted Answer

Several kinds of errors and biases commo...

Question 20

Identify a criticism against electronic monitoring systems.

Accepted Answer

A)   They can store records of employee performance, work-rule violations, and disciplinary actions.
B)   The systems prevent employees from exaggerating the number of hours they worked.
C)   They cannot monitor performance measures electronically.
D)   They threaten to make the workplace an electronic sweatshop, robbing employees of their dignity.
E)   They do not increase productivity.F) None of the above
G) B) and D)

Exam 8: Managing Employees Performance

Which of the following criteria for determining the effectiveness of a performance management system is concerned with maximizing the overlap between actual job performance and job performance measure?

Correct AnswerverifiedShow Answer

If different raters make different kinds of _____ errors,scores by these raters cannot be compared.

Correct AnswerverifiedShow Answer

In the case of performance appraisal,_____ refers to whether the appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.

Correct AnswerverifiedShow Answer

In terms of measuring performance,a major advantage of rankings is that they are often linked to the organization's goals.

Correct AnswerverifiedShow Answer

Which rater error makes it difficult to distinguish among employees rated by the same rater because the rater tends to use only one part of the rating scale?

Correct AnswerverifiedShow Answer

Raters should use only one part of a rating scale to avoid distributional errors from occurring.

Correct AnswerverifiedShow Answer

Discuss different ways to improve a performance feedback session.

Correct AnswerverifiedPossible answers include:(1)Managers ca...View AnswerShow Answer

Which of the following is true about the paired-comparison method of measuring employee performance?

Correct AnswerverifiedShow Answer

How does a manager motivate an employee who lacks the ability to perform?

Correct AnswerverifiedShow Answer

To meet which of the following broad purposes do organizations establish performance management systems?

Correct AnswerverifiedShow Answer

Define types of rating errors,and explain how to minimize them.

Correct AnswerverifiedSeveral kinds of errors and biases commo...View AnswerShow Answer

Which of the following is true of management by objectives (MBO) ?

Correct AnswerverifiedShow Answer

Subordinates are the most-used source of performance information.

Correct AnswerverifiedShow Answer

The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.

Correct AnswerverifiedShow Answer

The distributional error that occurs when the reviewer rates everyone near the top of a rating scale is known as _____.

Correct AnswerverifiedShow Answer

Identify a criticism against electronic monitoring systems.

Correct AnswerverifiedShow Answer

The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.

Correct AnswerverifiedShow Answer

In the forced-distribution method of performance measurement,managers rank employees in their group from the highest performer to the poorest performer.

Correct AnswerverifiedShow Answer

Which approach to performance feedback is generally most effective?

Correct AnswerverifiedShow Answer

What is a calibration meeting?

Correct AnswerverifiedPolitical behavior occurs in every organ...View AnswerShow Answer

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Possible answers include:
(1)Managers ca...
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Several kinds of errors and biases commo...
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Political behavior occurs in every organ...
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