Question 1

Two-way communication has occurred when

Accepted Answer

A)   Receivers respond openly to senders.
B)   The receiver properly decodes the message.
C)   Feedback is sent to unreceptive senders.
D)   Information flows successfully from the sender to the receiver.
E)   The sender encodes a meaning.F) A) and E)
G) All of the above

Question 2

The practice of sharing with employees at all levels of the organization vital information previously meant for only management's eyes is known as

Accepted Answer

A)   Open-book management.
B)   Vertical communication.
C)   Decentralized communication.
D)   Feedback communication.
E)   Coaching.F) None of the above
G) A) and B)

Question 3

Gossiping and complaining about your boss with a fellow employee are examples of

Accepted Answer

A)   Reflection.
B)   Virtual communication.
C)   Upward communication.
D)   Downward communication.
E)   Informal communication.F) B) and D)
G) None of the above

Question 4

Straight talk is important and typical among top-level managers.

Accepted Answer

A) True 
 B)False

Question 5

The social network of informal communications is known as the grapevine.

Accepted Answer

A) True 
 B)False

Question 6

The grapevine can assist with helping new employees to learn their jobs.

Accepted Answer

A) True 
 B)False

Question 7

Teleconferencing is an example of which communication channel?

Accepted Answer

A)   Nonverbal.
B)   Horizontal.
C)   Written.
D)   One-way.
E)   Electronic.F) B) and E)
G) C) and D)

Question 8

A workplace may monitor an employee's e-mail and use these messages in court cases brought against that person or someone else.

Accepted Answer

A) True 
 B)False

Question 9

Evidence suggests that the grapevine must be eliminated to avoid negative consequences for formal communication efforts.

Accepted Answer

A) True 
 B)False

Question 10

Face-to-face discussions, telephone conversations, and formal presentations are examples of

Accepted Answer

A)   Written communication.
B)   Nonverbal communication.
C)   Oral communication.
D)   One-way communication.
E)   Horizontal communication.F) C) and D)
G) B) and C)

Question 11

The types of information sent in downward communication in an organization might include

Accepted Answer

A)   An employee's idea for improving a business process.
B)   Instructions about one's job.
C)   Anxiety about a merger.
D)   A focus group's feedback to management.
E)   Grievances relative to one's job.F) A) and B)
G) A) and C)

Question 12

The best way for a manager to confirm a meeting time with 10 employees is by phone.

Accepted Answer

A) True 
 B)False

Question 13

One disadvantage of electronic media as a communication channel is the difficulty of solving complex problems, which require more extended interaction.

Accepted Answer

A) True 
 B)False

Question 14

The use of instant messaging in business settings is growing.

Accepted Answer

A) True 
 B)False

Question 15

A virtual office is a mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues.

Accepted Answer

A) True 
 B)False

Question 16

Being a persuasive speaker is improved by

Accepted Answer

A)   Making a hard sell.
B)   Being authentic.
C)   Referring to notes.
D)   Resisting compromise.
E)   Eliminating nonverbal messages.F) C) and D)
G) B) and C)

Question 17

The process of reflection

Accepted Answer

A)   Facilitates accurate two-way communication.
B)   Is the responsibility of the sender.
C)   Can be minimized with effective listening techniques.
D)   Is not necessary for upward communication.
E)   Improves public speaking skills.F) None of the above
G) B) and E)

Question 18

According to research, workers receive only about 65 percent of the information that is provided from the top of the communication chain.

Accepted Answer

A) True 
 B)False

Question 19

When you tell your boss a slightly misleading version of the problem you are having with your subordinates, just so she isn't worried, you are

Accepted Answer

A)   Filtering.
B)   Eliminating noise.
C)   Decoding.
D)   Enhancing perception.
E)   Dialoging.F) D) and E)
G) A) and D)

Question 20

Which of the following is an example of two-way communication?

Accepted Answer

A)   A television show.
B)   A telephone ringing.
C)   A political speech.
D)   A newspaper article.
E)   An argument.F) C) and D)
G) A) and B)

Exam 15: Communicating

According to research, workers receive only about 65 percent of the information that is provided from the top of the communication chain.

Correct AnswerverifiedShow Answer

Teleconferencing is an example of which communication channel?

Correct AnswerverifiedShow Answer

A virtual office is a mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues.

Correct AnswerverifiedShow Answer

When you tell your boss a slightly misleading version of the problem you are having with your subordinates, just so she isn't worried, you are

Correct AnswerverifiedShow Answer

One disadvantage of electronic media as a communication channel is the difficulty of solving complex problems, which require more extended interaction.

Correct AnswerverifiedShow Answer

A workplace may monitor an employee's e-mail and use these messages in court cases brought against that person or someone else.

Correct AnswerverifiedShow Answer

Evidence suggests that the grapevine must be eliminated to avoid negative consequences for formal communication efforts.

Correct AnswerverifiedShow Answer

The social network of informal communications is known as the grapevine.

Correct AnswerverifiedShow Answer

The types of information sent in downward communication in an organization might include

Correct AnswerverifiedShow Answer

The use of instant messaging in business settings is growing.

Correct AnswerverifiedShow Answer

The grapevine can assist with helping new employees to learn their jobs.

Correct AnswerverifiedShow Answer

Face-to-face discussions, telephone conversations, and formal presentations are examples of

Correct AnswerverifiedShow Answer

Two-way communication has occurred when

Correct AnswerverifiedShow Answer

Straight talk is important and typical among top-level managers.

Correct AnswerverifiedShow Answer

The practice of sharing with employees at all levels of the organization vital information previously meant for only management's eyes is known as

Correct AnswerverifiedShow Answer

Which of the following is an example of two-way communication?

Correct AnswerverifiedShow Answer

The best way for a manager to confirm a meeting time with 10 employees is by phone.

Correct AnswerverifiedShow Answer

Gossiping and complaining about your boss with a fellow employee are examples of

Correct AnswerverifiedShow Answer

The process of reflection

Correct AnswerverifiedShow Answer

Being a persuasive speaker is improved by

Correct AnswerverifiedShow Answer

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