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Which data types are typically found in the operations management department?


A) Manufacturing data, distribution data, and production data.
B) Sales data, customer data, commission data, and customer support data.
C) Employee data, promotion data, vacation data.
D) Investment data, monetary data, reporting data.

E) None of the above
F) A) and D)

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Feedback is information that returns to its original transmitter and modifies the transmitter's actions. What would the original transmitter include?


A) Input, transform, output
B) Input, transform, outnumber
C) Output, input, performer
D) Input, process, transform

E) All of the above
F) A) and D)

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An overview of systems thinking includes input, process, output, and finances.

A) True
B) False

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What is Machine-to-machine (M2M) ?


A) A world where interconnected, Internet-enabled devices or "things" can collect and share data without human intervention.
B) The extraction of information from data used to predict future trends and identify behavioral patterns.
C) A series of devices that connect directly to other devices.
D) Opportunities to change the way people purchase books.

E) A) and B)
F) C) and D)

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Which activities belong in the accounting department?


A) Records, measures, and reports monetary transactions.
B) Tracks strategic financial issues, including money, banking, credit, investments, and assets.
C) Supports the sales by planning, pricing, and promoting goods or services.
D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.

E) All of the above
F) A) and C)

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Knowledge facilitators help harness the wealth of knowledge in the organization.

A) True
B) False

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If you were thinking about a home theater system which of the following represents the inputs?


A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

E) B) and C)
F) A) and B)

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Information is data converted into a meaningful and useful context. The truth about information is that its value is only as good as the people who use it. People using the same information can make different decisions depending on how they interpret or analyze the information.

A) True
B) False

Correct Answer

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Which data types are typically found in the accounting department?


A) Promotion data, sales data, advertising data.
B) Employee data, promotion data, vacation data.
C) Investment data, monetary data, reporting data.
D) Transactional data, purchasing data, payroll data, tax data.

E) A) and C)
F) None of the above

Correct Answer

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Which of the following represents the types of data commonly found in the finance department?


A) Monetary data
B) Technology data
C) Production data
D) Employee data

E) A) and B)
F) None of the above

Correct Answer

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Prescriptive analytics use techniques that create models indicating the best decision to make or course of action to take.

A) True
B) False

Correct Answer

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Knowledge assets reside within the minds of members, customers, and colleagues and include physical structures and recorded media.

A) True
B) False

Correct Answer

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Which activities belong in the finance department?


A) Records, measures, and reports monetary transactions.
B) Tracks strategic financial issues, including money, banking, credit, investments, and assets.
C) Supports the sales by planning, pricing, and promoting goods or services.
D) Relies on information from operations to understand inventory, place orders, and forecast consumer demand.

E) A) and B)
F) None of the above

Correct Answer

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If you were thinking about a home theater system which of the following represents the process?


A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

E) A) and B)
F) A) and C)

Correct Answer

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The department within a company that performs the function of selling goods or services is called ________.


A) Marketing
B) Sales
C) Finance
D) Operations management

E) A) and B)
F) None of the above

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The operations management department manages the process of converting or transforming resources into goods or services.

A) True
B) False

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Which of the following is considered a core driver of the information age?


A) Fact
B) Goods
C) Competitive Intelligence
D) Data

E) A) and D)
F) None of the above

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If you were thinking about a dishwasher as a system which of the following represents the process?


A) The dirty dishes, water, and detergent.
B) The clean dishes.
C) The washing and rinsing.
D) The light indicating that the dishwasher is done.

E) A) and B)
F) All of the above

Correct Answer

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Assume you are in the business of producing and selling milkshakes. If you could produce more milkshakes with the same input, what would happen to your productivity and profits assuming the price of your milkshakes remains the same?


A) Increase in productivity, decrease in profits.
B) Increase in productivity, increase in profits.
C) Decrease in productivity, decrease in profits.
D) Decrease in productivity, increase in profits.

E) None of the above
F) A) and D)

Correct Answer

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If you were thinking about a slow cooker as a system, which of the following represents the feedback?


A) The uncooked ingredients.
B) The cooked food.
C) A light and timer indicating that the slow cooker is on "low."
D) The slow cooker running on "low" for 6 hours.

E) A) and D)
F) C) and D)

Correct Answer

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