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Smartphones have been available for quite a while and Samsung is a recognized brand name of cell phones. Smartphones that can use touchscreens are commonplace. Samsung newest phone (the S4) uses eye-tracking, so users do not have to use the touchscreen. Promoting a new benefit of eye-tracking should lead to a favourable attitude toward the smartphone by:


A) adding of a new important attribute.
B) reducing perceived risk.
C) changing beliefs about a specific attribute.
D) changing the importance of a specific attribute.

E) A) and D)
F) A) and C)

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In the first chapter of this text, the authors describe how marketing is not something alien to you like Shakespeare or physics - it is something you are already very familiar with because you observe marketing throughout many different facets of life. The Authors hoped you would use_________ to conclude marketing is an interesting subject And worthy of your time and effort.


A) behavioural learning
B) cognitive dissonance
C) functional adaptation
D) cognitive learning

E) All of the above
F) None of the above

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Considerable research has documented that in many product categories, consumers are unable to distinguish among brands when given blind tests (i.e. taste or use of the products without labels) . Such products include cigarettes, beer, liquors, and cosmetics. Nonetheless, even when prices are similar, consumers have strong preferences for specific brands of these products. This strong brand preference is the result of:


A) limited problem solving.
B) high-involvement problem solving.
C) routine problem solving.
D) extended problem solving.

E) C) and D)
F) A) and D)

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Which of the following is NOT a method marketers can use to reduce perceived risk for consumers?


A) Secure endorsements from influential people.
B) Obtain seals of approval for products.
C) Provide minimal usage instructions.
D) Provide trial usage of the product.

E) All of the above
F) None of the above

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After Paris Hilton wore big-shaped oval sunglasses, more and more individuals began wearing these sunglasses. Paris Hilton would be referred to as a:


A) opinion leader
B) achiever
C) brand setter
D) decision maker

E) A) and C)
F) All of the above

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The famous experiment wherein Dr. Pavlov presented dogs with food at the same time as he rang a bell; this resulted in dogs that salivated when the bell was rung even when food was not presented. What principle related to consumer behaviour did this research involve?


A) changing antecedent states
B) cognitive dissonance
C) behavioural learning
D) tone as a motivator

E) A) and B)
F) A) and C)

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The Lee family is composed of five children, a mother, a father, and one set of grandparents. The family has to decide whether to move the grandparents to an assisted living facility. In terms of the roles played by individual family members, the grandparents are the only family members who will have the role of:


A) decision maker.
B) gatekeeper.
C) influencer.
D) user.

E) B) and D)
F) C) and D)

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An ad for State Farm life insurance asks the question, "How do you plan on supporting your family after you pass away?" The ad shows a tombstone with a sign that offers the face of the stone as ad space. The ad is intended to appeal to which of the needs in the hierarchy of needs?


A) safety needs
B) social needs
C) personal needs
D) physiological needs

E) B) and D)
F) B) and C)

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Which of the following statements is true?


A) For men, styling is more about a car's exterior lines and accents. Women are more interested in interior design and finishes.
B) Design and marketing are still mostly done by males because they understand the female driver.
C) Men purchase the majority of new cars sold in Canada.
D) Men approach the car shopping experience as an intelligence gathering expedition. They actively seek information and postpone a purchase decision until all options have been evaluated.

E) B) and C)
F) A) and D)

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For which of the following products is perceived risk likely to be the greatest for a female who has just taken her first job after college graduation?


A) flowers to decorate her new apartment
B) a cell phone
C) a new outfit for her first day at work
D) a magazine subscription to Glamour

E) None of the above
F) A) and C)

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The purchase task, social surroundings, physical surroundings, temporal effects, and antecedent states are all examples of:


A) situational influences.
B) marketing mix influences.
C) psychological influences.
D) sociocultural influences.

E) A) and D)
F) B) and D)

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David works in the sales department for a mid-sized hardware manufacturer, he has a growing family at home and the budget is always tight. He often travels the province and receives a commission on sales that he makes. How is David likely to view receiving commission for completing sales?


A) as encouragement
B) as perception
C) as motivation
D) as cognitive dissonance

E) All of the above
F) A) and B)

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Sid's friend Jerry turns 40 next week and will have a party. Sid decided to purchase some vintage wine as a present. Because they like the wines Sid scanned his memory for various wine options. This is an example of what part of the consumer purchase decision process?


A) memorization
B) evaluative criteria
C) external search
D) internal search

E) B) and C)
F) A) and D)

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All of the following statements about changing consumer attitudes are true except?


A) Attitudes can be changed by marketers.
B) Marketers attempt to change attitudes by changing beliefs about the extent to which a brand has certain attributes.
C) Marketers attempt to change attitudes by adding new attributes to a product.
D) Marketers attempt to change attitudes by changing the perceived importance of attributes.

E) C) and D)
F) All of the above

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As an aspiring athlete you train hard several times during the week. Your coach asks you to train in a specific 'heart rate zone,' however, you do not possess the required equipment to accurately measure your heart rate during training. You know to improve your training you must fix this issue, what have you experienced?


A) cognitive dissonance
B) alternative evaluation
C) routine response behaviour
D) problem recognition

E) B) and D)
F) C) and D)

Correct Answer

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A mode of living that is identified by how people spend their time and resources; what they consider important in their environment; and what they think of themselves and the world around them is known as a(n) :


A) lifestyle
B) social class
C) subculture
D) culture

E) A) and B)
F) A) and C)

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Students who wear sweatshirts displaying the Greek letters for fraternities or sororities to which they belong are demonstrating pride in a(n) ________group.


A) dissociative
B) membershi p
C) aspiration
D) identificatio n

E) A) and B)
F) A) and C)

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Americans and Germans are relatively more assertive than Russians and the English, when you define individuals using:


A) ethnocentric origin
B) demographic measurements
C) self-concept
D) national character

E) None of the above
F) All of the above

Correct Answer

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Five situational influences have an impact on a consumer's purchase decision process which are the purchase task, social surroundings, physical surroundings, temporal effects, and:


A) independent variables.
B) dependent variables.
C) frame of mind.
D) antecedent states.

E) A) and B)
F) A) and C)

Correct Answer

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When you set out to buy a Blu-ray player for yourself, factors you might consider before purchase, which represent both the objective attributes of a brand and the subjective ones you use to compare different products and brands, are called


A) informational alternatives
B) buying decision-makers
C) hot buttons
D) evaluative criteria

E) B) and D)
F) None of the above

Correct Answer

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